Frequently asked questions

How do I make a reservation on your website?
By clicking on “Reserve” you will be directed to our booking system. There you must select your desired dates, click on “Search”, select the apartment type you want, fill out all the information required in the reservation form. After submitting the reservation form, company’s details will be sent to your e-mail.

Can I book an apartment via Email?
Yes, you can, but only for long-term reservations. However it will take longer to finish the reservation. When making a reservation via e-mail, you must indicate your name, surname, date of birth, country, selected apartment category, arrival and departure date. We will answer you within two working days.

Can I view an apartment before I book?
Sure. It is possible to view the apartment before booking if it’s available for viewing, meaning, no one is living in the apartment at the time of your visit. Our staff will be happy to show you apartments available. Visit day and time should be arranged in advance via e-mail or phone. Visiting is possible from Monday until Friday.

If my desired apartment is not available, can I be placed in a waiting list?
Yes, you can. Just write us an e-mail, indicating your name, surname, desired apartment and dates. We will inform you as soon as there will be a free apartment.

Is there a minimum length of stay?
Yes, there is. Minimum stay is 3 nights. The price and payment options will differ. A long-term reservation (1 month or more) will be cheaper than a short-term reservation (less than 1 month). If you are staying 1 month and more, you can make a reservation directly through our website. You need to pay a security deposit and choose whether you need a bedding and towel set. If your stay is less than a month, then you should make a reservation through Booking.com or Airbnb.com. In this case you don’t need to pay the security deposit, bedding and towel set is included in the price.

Do I have to pay immediately for all my stay?
It depends. If it is a long-term reservation (1 month and more), you have to pay a security deposit of one month’s rent to guarantee your reservation. Rent for the first month you are paying after arrival. Afterwards you pay a fixed rent every month. If it is a short-term reservation (less than one month), you have to pay for the whole period of your stay.

When should I pay the security deposit?
After submitting the reservation form, company’s details will be sent to your e-mail. If we do not receive the prepayment within 5 days, your reservation will be cancelled. The reservation is guaranteed only after the payment of the amount indicated in the invoice and after we have received it.

When should I pay rent?
You should pay rent for the first month within 7 days after your arrival. You will receive an invoice.

I didn’t receive company’s details after making a reservation. What should I do?
Firstly, check the spam mail in your inbox. If there is still no e-mail, please contact us. We will answer you as soon as possible.

Can I make a reservation even though I’m not a student?
Yes, you can. As long as you are young at heart, open minded and a cheerful person, please be our guest.

Can I pay in cash upon arrival?
We don’t accept cash payments. You can pay by bank transfer or by card at the office.

Can I change my arrival date?
It is possible to change your arrival date by contacting our staff via e-mail info@youthments.com. You should notify us at least 3 days in advance of the change of your arrival date.

Can I cancel my reservation?
Yes, you can cancel your reservation by contacting our staff via e-mail info@youthments.com. You get full refund if you cancel one month (30 days) prior to arrival. After that the amount paid is non-refundable.

How do I know that I have made a reservation?
After submitting the reservation form, our company’s details will be sent to your e-mail. If you make a payment, your reservation is completed and guaranteed. After we receive your payment in our bank account, we will send you a booking confirmation e-mail.

What to do if I get an error during my reservation process?
You can try to make another reservation or you can contact us via e-mail info@youthments.com. We will answer you as soon as possible.

I want to change the apartment I booked to another category before arrival. Can I do it?
Yes, it is possible to change the booked apartment to another category, if available, by notifying our staff at least 5 days before arrival.

Can I change the apartment to another after arrival?
Yes, it’s possible. You can change the apartment to a higher category, if available, free of charge. You can change your apartment to the same category or to the lower category free of charge after your current lease contract finishes otherwise you pay 50 EUR for the change.

Can I extend or shorten my reservation after arrival?
Yes, you can. Inform us about the change. If you want to shorten your reservation, you need to inform us at least 30 days in advance. Extension of your stay is possible, if apartment is available for extension.

Can I cancel my reservation after arrival?
Yes, you can. But in order to get back your security deposit, you need to cancel your reservation 1 month (30 days) in advance. If you cancel your reservation without informing us 30 days in advance, you will lose your security deposit and rent, if such was prepaid.

My flight was cancelled and I am not able to arrive on the booked date. How does that affect my reservation?
No worries. Just inform us that you are going to arrive few days later. You will have to pay the rent from the booked date though. If you don’t inform us about your delay, then it is considered as a no-show. Your reservation is cancelled and we retain your security deposit.

Do all apartments have a private bathroom?
Yes. There is a bathroom with shower in every apartment.

Do all apartments have a kitchen?
Not really. “Comfort” and “Superior” apartments have a kitchenette – a small cooking area with fridge, sink and microwave, but without a stove. For cooking you can use a common kitchen, which is located on the same floor where your apartment. All other apartments have a fully equipped kitchen.

What common rooms can I use?
You will have access to common room, laundry room, bicycle storage, gym and common kitchens.

Do you have a dormitory type rooms?
No, we don’t have.

What does the all-inclusive rent include?
It means that it includes all costs related to the maintenance of the apartment, VAT, utility costs (heating, water), electricity, internet, basic kitchen utensils, access to common areas and an apartment cleaning twice a month.

Are there bed linen and towels in my apartment upon arrival?
No, there aren’t. At the time of the booking, you can add bedding and towel set to your reservation. In that case bed linen and towels will be in your apartment upon arrival. If you don’t select this option, there won’t be any bedding and towel set upon your arrival. You need to bring your own bedding and towels.

Why there is a mattress protector on the bed?
The mattress protector on the bed is for hygiene purposes. It is forbidden to take it off. Without the protector, mattress gets dirty (spilled drinks, blood, sweat etc.) and creates an unpleasant experience for future tenants, including you.

Is there a possibility to park my car?
It’s possible to park your car on both sides of the building free of charge.

Is there somewhere I can store my bike?
Yes, we have a locked bicycle storage outside the building. It’s free of charge. Contact the staff to get the key.

Do you have a hairdryer?
No, there is no hairdryer in the apartment.

Do you provide laundry service?
There is a self-service laundry room in the building with washing machines and dryers. It is a service for an extra charge. There is also an iron and an ironing board available free of charge.

What is the difference between “Comfort” and “Comfort+” apartments?
The only difference is the kitchen. “Comfort” apartment has a kitchenette – a small cooking area with fridge, sink and microwave, but without a stove. There is a fully equipped kitchen (with stove) in the “Comfort+” apartment.

What is the difference between “Comfort+” and “Premium” apartments?
“Premium” apartment is bigger (~ 31 m2) and suitable for two people t.i. there is a double bed or two single beds.

What is the difference between “Superior” and “Premium” apartments?

“Superior” apartment has a kitchenette – a small cooking area with fridge, sink and microwave, but without a stove. There is a fully equipped kitchen (with stove) in the “Premium” apartment. There are two single beds that can be moved together or separately in the “Superior” apartment, but in the “Premium” apartment there are two bed choices at the time of the reservation – Double or Twin.

We are two people and we want to stay in the “Comfort” or “Comfort+” apartment. Is it possible?
No, that is not possible. These apartments are meant for one person.

How many people do I share a kitchen with?
If you stay in a “Comfort” or “Superior” apartment, you will share the kitchen with 19 people max. But remember that you will also have your own kitchenette in the apartment.

Does the building have an elevator?
No, we don’t have an elevator.

Is cleaning included?
Yes, cleaning every two weeks is included in the price. It means that twice a month your kitchen area, bathroom and floors will be cleaned. It doesn’t include changing of bed linen and towels. If you need more frequent cleaning, it’s possible for additional price.

Are pets allowed?
As much as we love animals, unfortunately they are not allowed to stay in our premises.

What time can I check-in?
We have a self-check-in at YouthMents Student and it starts at 2 PM, if not agreed otherwise. All necessary information about the self-check-in will be sent to your e-mail before arrival.

What time do I need to check-out?
You need to leave the apartment until 12 PM. If needed, for an extra charge, we can arrange a late check-out. But, you can also stay in our common areas after the check-out free of charge.

Can I stay even though I’m not a student?
Yes, you can. As long as you are young at heart, open minded and a cheerful person, please be our guest.

Can I stay if I’m under 18 years old?
If you are under the age of 18, you may stay with us only if you are accompanied by an adult.

Can I change my apartment during my stay?
Yes, it is possible if other apartment is available. You can change the apartment to a higher category, if available, free of charge. You can change your apartment to the same category or to the lower category free of charge after your current lease contract finishes otherwise you pay 50 EUR for the change.

Can I have a late check-out?
If it’s possible, we can arrange a late check-out for an extra charge.

Can I bring my own furniture in the apartment?
The apartment is equipped with all necessary furniture. You don’t need to bring your own furniture. If you need to bring your own furniture, you can do that, but we are not removing the existing furniture and it’s not allowed to take existing furniture to another place outside the apartment.

Can people visit me?
Yes, guests can visit you from 9 AM until 11 PM.

Can another person stay in my apartment overnight?
The visitor is allowed to stay overnight in your apartment outside the visiting hours not more than twice a week. If the visitor stays overnight more often, then you need to inform staff about that, so that an invoice could be issued – 8 EUR for each night.

Do I share a “Superior” or “Premium” apartment with other people?
No, you don’t. It’s a private apartment.

Is there an age limit?
No, there isn’t. Only if you are under 18, you need to be accompanied by an adult.

Can I receive mail and packages?
Yes, you can. Just write our address in the address box.

How do I check-in?
Self-check-in information will be sent to your e-mail before arrival.

Is it allowed to smoke?
Smoking is allowed in specially designated areas outside the building. It is forbidden to smoke inside the building.

Can I sign in as a resident?
Yes, you can. Just don’t forget to sign out before you leave.

Do I have to pay a deposit?
You pay a deposit of one month’s rent at the time of your booking. You will get it back after you move out, if your apartment has been kept in good condition.

How do I pay for my apartment?
An invoice will be sent to your email every month and you will have 7 days to pay it. You can pay by transfer or by bank card at the office.

Are there some noise restrictions?
You shall respect the peace and sleep of other tenants by maintaining silence in the apartment and common areas between 11 PM and 8 AM. During this time it’s not allowed to perform any activities that could be heard in the apartments of other tenants (loud music, dancing, loud speaking, screaming etc.). Also at other time, anyone makes sure that their activities disturb other tenants in their apartments as little as possible.

I have a loud neighbor. What should I do?
If you are disturbed by your neighbor, then, firstly, this should be resolved through negotiation. If this does not work, you have the right to call the municipal police by calling 110 and reporting a disturbance of public order. YouthMents Student is not responsible for the noise of the tenants and their visitors.

What is the address of  YouthMents Student?
8B Indriķa Street, Riga, LV-1004, Latvia.

Can I get there by public transport?
Yes, there are several options. By train from Central Station to Torņakalns (direction Jūrmala or Jelgava). By bus No. 23 and No. 26. from Elizabetes iela or 13.janvāra iela to Satiksmes iela (direction – Baloži or Katlakalns). By trolleybus No. 27 from Central Station square to Satiksmes iela (direction – Ziepniekkalns). By tram No. 10 from Central market to Torņakalna stacija or Satiksmes iela (direction – Bišumuiža).